Inchcape Mercedes-Benz

Please pass this message on to the manager. Just picked up my new E Class cab today, and I'm very impressed with it. Also, the service I received from Ken was absolutely first class. "So nice to deal with, and very knowledgeable".

Many thanks
Tony Koziol

This is my fifth SLK I have purchased.

It has always been a pleasure to deal with Chris Walker, from when he was at Stratford & now he has moved to Coventry, as you are aware we are still dealing with him.

We feel the relationship we have created with him when purchasing cars for both me and Brian is second to none.

He always keeps us informed on the progress of the car, which we find extremely helpful.

Regards
Hazel Crutchley

I feel I must pass on my upmost thanks for the excellent level of service I have received from Mercedes-Benz of Coventry. I had to bring in my CLK, T165 DAE for 2 different issues over the last 2 months and each time I have done so the level of personal service has been outstanding.

The 2 people I would like to mention are Malcolm and Arun, I apologise as I do not know their surnames, however they both work in the Service department. Arun left voicemails on my mobile the day before each of my appointments, leaving me kindly reminders of the date and time I had to book in.

Malcolm showed a level of professionalism and care that shows his real zest for the Mercedes Brand. He was engaging in conversation when I dropped off my car and because I work 25 miles out of Coventry, he organized a courtesy car for my journey to work.

Please pass on my thanks to both parties.

Kindest regards
Tony Barton

Just want to thank you very much for the superb service we received from you and the staff at Mercedes Coventry. Your meticulous attention to detail is highly commendable and you made the buying experience easy and enjoyable.

You are truly an asset to the company.

Regards
Paul Hancock

A long overdue letter...

As a customer of your dealership for over ten years I have been meaning to write for some time with respect to the service I receive from your service department. In a few word, it is first class; nothing is ever too much trouble, and on every occasion you work on one of our cars it is returned clean, with all of the work done and any problems fixed.

All of the people I have dealt with have been a credit to your organization and have made me feel a valued customer. I am not always the easiest to deal with.

In particular I would like to thank Steve Waters, Arun Naik and Ray March, who have looked after me and always gone the extra mile when I have experienced problems. Please would you pass on my personal thanks to each one of them. Also Richard (sorry I don't know his surname) - one of the technicians.

On the basis of past experience I look forward to a continuing happy relationship with Mercedes-Benz of Coventry.

Yours sincerely
Stuart Jordan

I thought it appropriate to send you a quick note to say despite getting off to a bad start initially today was very professional, organised and enjoyable.

Your customer focus and methodical approach was greatly appreciated and my experience with Mercedes Benz was second to none.

Thank you
David Baskett CEng

Just a note to say that I took advantage of your recent offer to have a 'mid-service' check up.

I really have to say you are to be congratulated all round for a splendid performance. What a palatial building now and what a splendid reception I received from all concerned. Such courtesy and efficiency abounded and I am very appreciative. Many thanks to you and your staff.

This is my fourth Mercedes over 25 years and my cars never go anywhere else.

Well done to you all!
Sincerely
Malcolm Baugh

To you and especially all your staff on Reception in Service and Parts departments, who have looked after us so well again this year!

Merry Xmas and a Happy New Year

From
Jean & Alan Kempster
A very happy & satisfied Smart Forfour couple

I know Neil Bennett has written to Andrew Middleton to say thanks but I just wanted to thank you for the standard of service you provided to us on Tuesday. Everyone here was very impressed with it.

Regards
Steve
Masterlease

I purchased the above from Gerard Mann in January 1995 and it has just reached 150,000 miles over the 15 year period.

By M.B. standards I know this is no record.

However I would like to register my thanks to all the staff at Wheler. Rd. who have provided an exemplary service over the period of the past 15 years, service staff, mechanics, car collection etc.

Over the 15 years, yearly mileage has consistently averaged 10,000 miles.

What I have been delighted with has been the fact that over the entire time I have not had one occasion when I have broken down and been unable to complete the journey.

The above comment is a testament to your service.

The engine still uses only about 500ml. of oil between services, and I look forward to making the magic 200,000 miles although I have a feeling that the appearance of rust on the wheel arches may ultimately prevent this occurring.

Thank you once again

J.H.Clayton

I wrote to you in January this year in connection with my purchase, in December 2009, of a new SMART car BG59 XXX. My sales experience at that time was poor and fell far short of what I expect from Inchcape and Mercedes Benz. In fact, I entered into correspondence with Mr Wilfred Steffan at Mercedes in Milton Keynes. My concerns were eventually resolved.

A few weeks ago I had an incident with the above mentioned vehicle, which necessitated me to take the car to Coventry for repair. I was loaned a SMART Urbanstyle. My wife liked the colour, the interior trim and the specification generally. As a result of being lent the loan car, I immediately ordered a new Urbanstyle SMART and I took delivery last Friday. This joins our C350 Estate & SLK 280, both of which were purchased from Mercedes-Benz of Stratford-upon-Avon.

My experience in purchasing our latest SMART car (OE10 XXX) was, I have to say, very different and was far more a "customer-centric” experience. I would particularly like to mention the excellent service I received from Scott Eaglesfield, who was extremely helpful and paid attention to all the details involved with the purchase. I would also mention the help I received from Kevin heron-brooks and the administration assistant Kerry Brown.

Sarah on Reception was also patient with me during my numerous telephone conversations with the Service & Sales Departments at Coventry.

Thank you

Yours sincerely,
W A Mackinnon-Little

Thank you to all the staff for the excellent service.

Alan Green

I'd just like to respond and give some feedback re the service provided by Craig (your sales rep). Having walked away from 3 deals in the last 1-2 months from dealerships in the local area (Stratstone Jaguar, Mertrux and Motorpoint), it was refreshing to meet a sales person who actually wanted to sell, and was prepared to enter into a straight forward, open and honest negotiation as opposed to the lengthy "smoke n mirrors" experience of previous attempts to purchase a car.

We were open and honest with Craig from the start, and we received the same in return.

As a result we have now purchased a used vehicle from yourselves for collection on Monday 19th July.

The overall customer experience to date with yourselves has been excellent.

Thanks again.
Nigel Reeves

I feel I must express our thanks for the service we received at Smart of Derby with the exchange of our new Smart car. Slight intolerance on our part was met with patience and understanding from Chris Carr and Mark Rose, and I would have no hesitation in recommending Smart of Derby to anyone.

Janet & John

Just a quick thank you email for the great service that you gave both myself & Richard Finnegan with the purchase of our two C class cars. We were completely satisfied with both yours and Mercedes Benz of Derby's performance and service.

Thank you also for the courtesy phone call that you placed to me on my return from holiday to ensure that all was fine with the car. It was an appreciated gesture.

I would be pleased to act for you as a customer reference and would not hesitate to recommend you and MBD to my friends and colleagues.

Best regards,
Andrew

I feel it would be wrong not to send you some kind of comments of my dealing at the Derby branch of Mercedes Benz.

First of all the greeting when you walk through the doors is warm and very friendly, this makes you relaxed from the start.

Secondly there is no sales pressure pushed onto you although they were very attentive and knowledgeable when asked questions.

Once I had decided that the car for me was the E class 350 CDI Avantgarde, the salesman immediately recommended a test drive at my convenience.

Once I return from the test drive we sat down and went through my additions to the already high spec of car.

I was then kept in touch weekly by the same salesman on the progress until I took delivery.

At the delivery/collection again I was met by the same salesman who took me through all the aspects of the car.

At present I am 100% satisfied with my dealing with Mercedes Derby and to prove this I have since purchased a second hand Mercedes C180 Kompressor for my wife.

I feel at this point I need to pay special thanks to the 2 people I have dealt with at Derby:
They are Norman Denis and Mark Henderson

The whole experience in dealing with these 2 guys as definitely made me a confirmed Mercedes driver, I would not think twice about returning and dealing with them again.

Please pass on my thanks to the 2 guys above.

Kind Regards
Graham

Dear Chris and Co.

I would like to take this opportunity to thank you and Mercedes of Derby for the fantastic day I had at Silverstone on the 2nd June 2010. I drove some of the most amazing cars and the organisation for the day was second to none. The drivers who were training us are really professional and taught me loads of things about driving that most of us take for granted. The off road course was also out of this world and not doing any before found it fabulous. I drove the GL320 7 seater and could not believe how easy it was to take anywhere. Once again I would like to thank you, it was a day I will never forget and would never dream of doing in my life. I would and do recommend Mercedes to anyone, especially Derby because of the service myself and my wife have received. Also next year I will be looking to buy a E320 but we will see you before then.

Regards
Glenn Carl Faulkner

Sirs,

I am contacting you today to compliment some of your people within the Mercedes-Benx garage in Derby. I have used this franchise since it 1st opened and have purchased many £100,000s of vehicles from them.

I would like to highlight in particular the following within the team who have given me exemplary service throughout his time including my purchase this week of an E Class Coupe and a few months ago a ML Class for my wife.

Norman Dennis - Sales exec
Kinewyn Jackson - Adviser sales
Mark Henderson -Business manager
"Adie & Craig" your service managers.

They are a credit not only to your firm but your industry in the whole. The whole of the Derby team are worthy of mention "in dispatches" however I have only named the few who have directly assisted me.

Yours most Sincerely
Graham Allman
Mayor of Ashby de la Zouch & Deputy Chairman North West Leicestershire District Council

Much sensible help when my tyre burst, including breakdown very fast arrival. Receptionists very sensible, hallelujah

Neil Fairley

When I took delivery of my latest Mercedes Benz on 1st March this year, resplendent with its '10' plates, I was absolutely delighted.

Apparently I was the first customer in Leicester, and probably the UK, to get my hands on a New E Class E350 Sport Estate. I suspect that might well be true, because not only was I salivating with unrestrained joy all morning as I drove it, but so was almost every other driver and pedestrian who clapped eyes on it. I even got accosted at some traffic lights by another driver, who demanded to know what the car was, how much it cost and then unashamedly enthused "its gorgeous!”

Who could believe that an estate car could be so beautiful, so attractive and, dare I say it, so sexy? With its twin chromed square exhausts, stunning AMG body styling, and sporty AMG wheels, my car looked the business. And best of all, it was in white: my first ever white car.

Everyone had told me I should not get white: far too difficult to keep clean; a horrible colour, too much of a pose etc. But Helen Key at Mercedes Leicester was quite insistent that white was the colour I should get. Helen has sold me three cars now during the past six years, and I have come to trust her judgment on these things: and I have to say she was absolutely spot-on. I LOVE my new, and exceptionally white, car.

My last car was also an E Class Estate - a E220, Avant Garde in black. A great car too. I had picked it up in person from the Mercedes Factory in Stuttgart, Germany: all arranged by Helen, and courtesy of Mercedes. My colleague (who was also picking up a Mercedes) and I were flown out on British Airways; put up in a five star hotel in Stuttgart; provided with a luxurious evening meal; and next morning after a lazy breakfast, we were taken to the Mercedes Museum and then on a tour of the Production Line. A real eye-opener, and a great experience.

But that was nothing compared to the buzz of driving your brand new Mercedes out of the factory and onto the German roads! We spent three days enjoying a leisurely journey across Germany and France, getting to know our new cars, and then taking the 'First Class' option (I had not even realized there was one) across the Channel on Eurotunnel, again courtesy of Mercedes. By the time we were back at the Leicester dealership, neither of us wanted to hand over our special 'German trade plates', which really did make the cars stand out even more!

I'm a Managing Director and owner of a consultancy and laboratory specializing in giving advice to builders, developers and local authorities on foundations and contaminated land - I have had three Mercedes cars now and would not dream of changing. But why the estate? What kind of person opts for the big E350 Sport with all the fancy trimmings of AMG wheels, a COMMAND Multimedia System, Memory seats and Leather Upholstery, but then gets an estate?

Well for a start, I would argue strongly that Mercedes have created in this new Sport Estate a car that is so stunning that it is actually sexier than the saloon and even matches the coupe for looks. Yes, really.

But more incredibly, and importantly for me, it is huge. You see, when I am not busy running my £3M business and looking after 50 staff, I keep myself busy on my drum kit. Yes, I am also a drummer. A relatively accomplished drummer, if the 760,000 hits on my YouTube drum videos are anything to go by. I specialize in demonstrating how to drum to complex tracks by Genesis, The Police and other interesting drum parts.

As you might expect, I am also in a band (we cover Hendrix, Clapton and the other greats), and travelling with my rather large drum kit and associated paraphernalia is quite an undertaking. The E Class Estate may be the largest car in its class, but even that struggles with my drums! However, it does do it, and it does it with some serious style.

Is my white E Class 350 Sport Estate a big pose? Indeed it is. I would not have it any other way. This is the most beautiful car I have ever driven: it handles perfectly; it accelerates like a beast, it has all the executive comforts one expects of a Mercedes, and it can carry my enormous drum kit.

My car and I still get accosted by people out on the road or outside my house. People still stare at it as I drive by, especially, I have to say, Audi and BMW drivers; and in particular Audi and BMW estate drivers: even they can see that Mercedes have created something extraordinarily special here. That's pretty impressive!

And me? I still stare at it every day. Quite simply, I am in love with my E350 Sport Estate.

Alex Warwick
Nicholls Colton & Partners Ltd, Leicester

I thought my old E320 was good and it was, but in comparison to my new E350 it is not in the same league. This New E350 is outstanding!

It is a pleasure to drive and delight just to sit behind the wheel. The doors and boot close and feel so much better than the previous model. The ride feels smooth and comfortable and copes with poor road surfaces with ease, and it's quieter inside and outside the cabin.

So many improvements!

Well done Mercedes and thank you Warren, I nearly purchased an XF but very pleased I didn't!

Regards
DAVID BROADHURST
Chief Executive

Request very well handled. Kept me informed. Vehicle delivered on time. Liked the text messages. Overall very professionally handled. Best experience to date of all the demonstrators.

Mr Paul Snelling
Rolls Royce Plc

Just a quick note in praise of Alex.

Throughout the entire process from the first call to the final follow up Alex was superb. Pleasant, courteous, interesting and at complete ease with his product. Totally on top of his game.

I have already recommended him to friends and will continue to do so.

Kind regards
Stephen Parker

It is very often the case, that persons send letters of complaint about the lack of service or faults of goods purchased.

I do feel that the reverse should happen when customer satisfaction is obtained. I would therefore like to thank you for the generous amount of time and care you gave in organising and handing over our A180. My wife, Pauline, is delighted with the new purchase, and finds the car a joy to drive.

It is worth mentioning, we decided to come to Mercedes, due to the excellent service my Cousin, Mrs Jennifer Goddard, received from you, since purchasing her SLK model. She experienced damage to her car when someone ran into her. I was very grateful when Mercedes of Leic. Stepped in and took care of everything for her. Thank you.

Looking forward to your continued service.

Yours sincerely
John Beckett

Just a quick message of thanks to the service team at Mercedes Liverpool, Had a slight problem with the front lights on my A Class, dropped in without booking an appointment and the problem was sorted as I waited, brilliant! This is my third A Class, with service like this will have no hesitation ordering my fourth next May, its nice to know that you can still receive good customer service.

Mr D Reid

We have just purchased a Smart Cabrio DG10 DBV from yourselves and we take delivery of the vehicle tomorrow, just wanted to say it has been a pleasure in dealing with your salesman Mr Nicholas Powell and would recommend Mr Powell and your company without hesitation, I am in the motor trade myself and as we both know people are always quick to criticize the motor trade, but I also think were someone has been outstanding that should also be recognised.

My wife Carol is looking forward to her new car tomorrow and we look forward to keeping in touch with your company via servicing etc, and it was well worth the journey to yourselves in the first instance to view the car.

Yours sincerely
Mr R.Taylor

I was really impressed with the dealership itself, really welcoming and stands out against the other dealerships at the junction. I always feel a little intimidated by garages as a female who knows absolutely nothing about cars however when I arrived I was greeted at reception by name, they were obviously expecting me, and made to feel welcome straight away.

Phil James made me feel completely at ease and despite me saying the problem had appeared to have sorted itself assured me I had done the right thing to still get the car checked out. I was dealt with by another gentleman (sorry the name escapes me) who took all the details and showed me around the courtesy car. They promised to call me later that morning.

As promised I had a call at 11am this morning giving me an update and since then they have told me the problem has been repaired and not only that have replaced my brake pads which would have needed replacing at the next service.

Thanks for all your help with this, I was in a complete panic but my experience today has confirmed that Mercedes are top in their class not only for product but also service.

Emma Griffiths
District Sales Manager
Counties & Cymru Area

I would like to take this opportunity in expressing my thanks to the service and professional approach I have received from your sales executive Chas Sing-Gill. From the first point of contact, Chas has gone the extra mile to ensure I have been kept in touch with all the demands and requirements I have asked for. On collection of my new car Chas made my wife and I feel very special and individual which is very much appreciated.

After the sale Chas dealt with my cherished number plate to the point of taking the documentation to the tax office and putting the new plate on my car.

Chas has been exceptional in his approach and customer service to make a customer feel valued and I will have no hesitation in recommending him in the future.

Colin Bennett | Associate Director
Finders Keepers

My reason for writing to you is that my experience with your Company has been an unmitigated unlimited pleasure. You have in every sense achieved the ultimate client experience, based as it should be, on a broad front and throughout all departments. While there are too many individual examples to mention, I hope to highlight perhaps a few.

First and foremost perhaps, the quality of your product. Having been a passionate and loyal Mercedes driver for the past 18 years, it is a true pleasure to witness that quality engineering and style remain the key values of your cars. The 280CLK is an absolute thrill to drive, combining good sense with the advance technology and certain appearance; it cannot be the case for many of your competitors that my wife or I have been stopped an average of twice per week in the last month asking if we would consider an exchange of car!

Secondly, from the reception, through to sales and finally servicing, your Company has excelled. The cheerful Helen or Kelly; determined as ever to find any member of your team; to your Sales staff; finally to Seamus in Servicing or Kevin in spare parts - nothing has been too difficult, taken too long or ever seemed a tedious request (and I know there have been a few!)

Best Wishes
Jan

Dear Darren,
Just thought I would drop you an email to say thank you for the fantastic service you have provided us when buying our smart car, good customer service goes a long way and you don't find it in many places.

From just coming in one day to see what you had to actually purchasing a smart has been a pleasure and at no point has it been stressful or hard work, your great customer service reassured us that we were spending our money with a company we can trust thanks with your help with the few small issues we have had. I believe my partner early came to see you today and want to thank you for sorting that out.

The smart we brought is a fantastic little car and we are both really pleased with it, we would highly recommend smart of Oxford to friends and family knowing they will receive a high level of customer service.

Thanks again
Steve and Carly

Dear Mr Armstrong
My wife and I purchased a C-Class Estate from Mercedes-Benz of Oxford today, and I wanted to let you know that we were very pleased with the superb service we received from your sales consultant, Richard Day.

From the first contact on the phone last week, to the final handshake on handover of the car today, Richard was very knowledgeable, helpful and patient, and the whole sales experience was extremely positive.

Having been a loyal Saab customer over the past 12 years, this is a great start to our relationship with Mercedes.

Please pass on our thanks to Richard and feel free to quote us as a happy customer reference!

Regards
Dr & Mrs J Wiejak

As a rule I normalcy use Mercedes of Bath and I needed a wiper assembly and wiper arms for my C240. Mercedes of Bath said it would take 2 days for the parts to arrive I rang a number of dealers and your dealership was able to get my parts the next day and I got a call from your dealership at about 9-15 telling me the parts had arrived i was impressed with your service and your staff, thank you

Gary Yardley

What can be said.I wanted a smart car. I visited several competitors across Berkshire, Buckinghamshire and eventually ended in Oxfordshire. If you want exceptional customer service, a professional team and a great salesman, look no further than Oxford Dealership. I purchased my car from Darren Parsons. Darren exceeded my expectations, he was an absolute credit to Inchcape. I am a very happy and impressed customer.

Fiona Macleod

I would like say what a delight it was to visit your dealership in Oxford where I purchased a smart car today. I was recommended to you by a friend and the salesman (smart car) Darren Parsons. I would ask that Darren be given a pat on the back by management for his professionalism and the excellent manner he has with his customers. I would be willing to travel the 40 mile to your dealership again and I would recommend you to my friends and associates. Thank you again and especially Darren. A dealership is only as good as its employees.

Regards
Martin Reeves

To the 'A'Team at Kidlington - Andy, Richard and Simon. Thank you so very much for all your help and support during a difficult time. I will always be very grateful.

Kindest Regards
Sally

I would like to mention one of your staff for the excellent manner in which she helped me recently whilst in Oxford. The lady in question is a Helen Newman, and she came to my aid when the vehicle I was travelling in came to an abrupt halt outside your dealership. I managed to free wheel the vehicle into your car park and sought a telephone inside. Ms Newman done all that I asked in way of making a few calls to my work to arrange a hire vehicle, and to the breakdown recovery people, and allowing me to leave the keys of the broken down car with her, until the breakdown people arrived, as I had to get back to the course I was attending. She offered me a refreshment etc and in a world today where the "good Samaritan" is somewhat forgotten, I can but praise her helpfulness and manner which was a credit to her and in the way your dealership customer service was presented. Once again if you could pass on my thanks to the lady in question I would be most grateful.

Yours in thanks
Ray Price

My car came to your dealership for a major service (and other work) on Wednesday this week.

I just wanted to let you know how happy I was with Jodie Francis who dealt with me. I received an excellent efficient service and am very impressed.

Thank you!
Sue

Today I brought in my Mercedes for some repairs and I was looked after by Jodie. I am compelled to write to you to say that Jodie was absolutely super in the way she dealt with the entire proceedings and she did this with much courtesy and understanding and with a constant smile. I did thank her profusely at the end but I also wanted to let you know that I have been very impressed with the service Jodie has provided today. You need more like her!

Thank you and kind regards
Dr Sanjiv Manek

I just wanted to say well done for the fantastic service I received today from the team at Southport.

The guy who came to collect the car turned up when I was told he would, he was professional and efficient. The guy who called me up to explain what needed doing was very clear, and did all the jobs I needed doing.

The car feels like a new car.

Brilliant job guys - well done!

Mal Barritt

Brian - just a quick email to comment on Friday's servicing of my Mercedes SLK.

Having worked in marketing for more than 20 years, I often tell people that, quite often, "it's not rocket science”. Keep in touch with customers, offer them what they want, be knowledgeable, stick to what you promise…. etc etc. I was Marketing Manager for the H L Gorner group of MB dealerships for 8 years.

Since they closed I've struggled with servicing:

• Ciceley - now closed themselves!
• MB Preston - never once returned a phone call in four years. I have NEVER successfully been put through to the service department whenever I've called (they're always 'busy'). They always promise to call back. They NEVER do.
• MB Bolton - very vague pricing charges… then they hammer you with additional work and can never really explain why it's needed. Never seem to really know what they're talking about! Been twice, not being bitten a third time!
• MB Warrington (Inchcape I know!) - having lived there for five consecutive days whilst they tried to fettle my Xenon headlight I never want to return!

Out of the blue, something made me think that it's not a million miles from Chorley to Southport. Am I glad I called?! Billie Jo seemed very knowledgeable from the off… was courteous, friendly, explained your 'four plus' pricing scheme and booked me in efficiently. For the first time in ages with a dealership I actually thought I was getting as close to 'value for money' as possible!

I liked the reminder text message I got the day before.

The car got collected fine and was returned fine. Brian who rang me to explain any supplementary work (I'm guessing not yourself but I can't see another Brian on the website staff list in Service…. and I've not got the docs here with me today at work!) was helpful, didn't try to rob me and knew what he was talking about!

Again, nothing rocket science…. but just wanted to email to say THANKS. I'll certainly use you again, recommend you and perhaps call in when the new SLK is launched this summer.

Many thanks

Stuart Davidson

My E Class Mercedes recently had the fuel injectors fail.

I spoke to your service desk who advised me who to call.

I also mentioned I would like an equivalent car as a hire car, it was explained that it was not something they could influence, however they would do look into it for me.

I thought nothing more of it and was resigned to driving a Mazda for 6 weeks.

I was called a day or 2 later and told that they managed to organise a better car.

A Mercedes was promptly delivered the next day.

I am impressed with this for the following reasons:

• I have no history with Mercedes Birkdale at all, however I was immediately treated as a long standing profitable customer.
• My mobile was switched off and not accepting messages, however they managed to track down my home number and contact me.
• I was kept informed every step of the way.
• I was told an offer of vouchers would be looked into for my inconvenience and this was subsequently confirmed when I picked my car up.
• I compare this with a friends experience of the same issues with Liverpool Mercedes and it was exactly the opposite. This is despite him being a customer for many years and running more that 1 car with them.

Through the 3 gentlemen referenced above your organisation managed to turn a potentially very negative experience into a very positive one.

Each person took personal ownership of my issues and didn't make hollow promises, if they said they would try they did, and succeeded.

I can honestly and genuinely say the standard of customer service I have received from Mercedes Birkdale is second to none.

Pls pass on my thanks to all concerned,

Best regards,
Ian Moore

I wish to thank you and your team, for the speedy assistance I received with the recent breakdown of a part on my car.

Although I was not convinced at first that the expensive ESP Control Unit required replacing, both yourself and Ross courteously took the time to give me a detailed explanation of the problem and what it entailed.

I would be grateful if you could pass my thanks onto your Team.

Yours faithfully
Cathy Mitchell (Mrs)

I refer to the above vehicle which I recently brought into your workshops, to diagnose a noise coming from the front suspension.

Your senior technician "Ross” initially tried to locate the noise, which was proving very difficult. However your technician team pursued the matter and after connecting the vehicle to a diagnostic machine the noise was traced to a faulty front suspension strut, which has now been replaced.

However my main point in writing to you is to pass on my sincere thanks to your technician team and in particular Ross. I would have no hesitation in recommending Mercedes Benz of Southport, all the staff are most helpful and very pleasant to deal with.

Keep up the excellent work.

Kind Regards
Clive C. Middleton

My car, a Mercedes S320 has been in your service centre recently on two occasions.

I wish to compliment you on the excellent service, received to my complete satisfaction.

Ross, your service assistant has been most helpful and informative and I therefore would like to express my thanks to him, to you and the service staff involved.

Yours sincerely
Eric Vickers

I have recently experienced a problem with my Mercedes car, which is serviced by your dealership, and attended your offices to be advised a new steering part, which was not a stock item, was needed.

The item was duly ordered and I returned with my car 2 days later for the work to be carried out.

The work was completed in the single visit; as we did not need a courtesy car, my wife and I were transported into Southport and collected at the end of the day when the work was completed.

I would like to take this opportunity of thanking Lee Wyatt and his team for the effective efficient manner in which the whole operation was completed and for which I am greatly obliged.

Having recently retired from my own business, I know that the only letters that tend to come across your desk are those from clients who feel the level of service they have received is below their expectations; however this is not the case here, the whole process was first class, for which once again I thank you.

Yours faithfully
Peter Robertson

With regard to purchasing my new E Class from your dealership. We would like if possible for you to thank Chris Walker for keeping us informed from the day we ordered the car until the day of delivery 1st Sept.

We dealt with Chris a number of times at Stratford and found him very customer orientated and can assure you as far as we are concerned it is their loss and your gain.

Once again thank you.
Brian & Hazel Crutchley

I called in your dealership yesterday, Sunday 24th July, due to a problem with my SL. Many thanks to the member of your sales team who was kind enough to contact Mercedes assistance for me and make me a cup of coffee.

Sally Carpenito

I had occasion to bring my car in to the dealership as a result of a breakdown. Can you please thank Steve and other members of staff involved for offering such a polite, courteous and efficient service.

Regards,
Pat Molyneux

I would like you to know how pleased and impressed I was by the service I received yesterday. Dave in the service department could not have been more helpful in arranging for the work to be done and Ross in the workshop also did a very good job. Finally the driver, whose name I don't know, also looked after me very well. I very much appreciated the excellent service they all gave me.

Many thanks,
Peter Trevis

I wanted to thank you for helping me out on Monday evening by getting my Fiesta's damaged rear tyre examined and inflated. I really appreciated your (and your Service Team's) prompt and courteous attention - something which is unfortunately becoming rare to find these days - which got me out of a jam, and got me home.

Many thanks,
Andy Kirk

I would just like to say how delighted I am with my new car and also the superb service I received from Peter Burman. Nothing was too much trouble for him, he went out of his way to accommodate us and for that we are very grateful. My thanks also go to Andrew in Finance for his help and advice

Susan Haddock

Just short & sweet really, Fantastic service on supplying my new C Class, Right Colour, right spec..ready for the 1st Sept...what more could I ask!! Big thanks to Debbie for locating the exact model for me, and also a big thank you to Peter Stubbs for sorting a cherished number on the car and a nice smooth & friendly hand over of the vehicle.
PS: My wife is absolutely delighted with the car!!

Ian Swift

I would like to thank all the staff at Mercedes Warrington for all your help and excellent service throughout my dealings with you this last few weeks. 10 out of 10.

Mrs Roberts

Hello,
I would like you to know of my recent experience at Mercedes Benz Warrington. I myself work for Auto Trader so I'm used to the car industry and have had several cars in the last few years. I have recently changed to the Mercedes brand after having 2 troublesome BMWs (brand new) which they were unable to completely resolve to my satisfaction. When the second car started to show the same symptoms of the car they had replaced I decided it was time to try another brand. The obvious choice was Mercedes. That same weekend I part-ex'd my car for a 6 month old Mercedes C Class which is actually the first second hand car I've bought in the last 9 years, actually as a stop gap until something I really fancied appeared in a showroom.

I have already ended up keeping the car longer than expected as I'm impressed with the vehicle more than I'd originally anticipated. Another major factor is the customer service I have received from your Service centre. My contact was Paul Moore, from the moment I arranged to book in the car with Paul his professional and positive attitude was a refreshing change to previous marques. Paul gave me constant updates of the vehicle's progress through the service. The car was then returned yesterday to have some warranty worked carried out, to which again I was constantly updated and car was ready on time, with all defects corrected, with full explanation and car valet.

The most refreshing thing I have noticed from Mercedes is the organisation from the moment you walk in the door and see the friendly face of Dave Brown who I'd also like to praise for seeming to be genuinely interested in the customer. The employees there seem without stress and on top of their workload being extremely knowledgeable when asked questions. This is completely different from my experience of BMW where it would be the norm to queue for up to 20 minutes to see someone to hand over the keys to an employee who is trying to deal with you as fast as possible.

Once again, I'd like to praise the staff mentioned and the service team at MB Warrington and look forward to dealing with you again.

Many Thanks,
Carl Olsen
Field Service Lead (North)
Trader Media Group

Thank you very much for the professional customer service and exceptional way of doing business. Special thanks to Murray, and Andy.

Love the new car, many thanks.
Mr Retford

I would like to recognise the excellent customer service provided by Paul More From booking my vehicle in for a Service, to collecting, re-delivering, obtaining new parts and re-arranging the vehicle to come back in, i have been 100% updated by Paul In a world in which customer service if often overlooked, it is so great to see.

Many thanks,
David Crossland